FAQs

  • Access – how many stairs?

    The theatre is up a flight of stairs with 21 steps. There is a handrail along the left side of the stairs. There is a short turn to the right at the top the stairs.

  • Ticket collection – Do I need to collect my tickets on arrival?

    All our tickets are now digital. When you book your ticket, you will receive a booking confirmation. This is your ticket.

    Please ensure you have the barcode and/or confirmation email available to be seen by a member of our team upon arrival. There is no need to print this – please use your phone or tablet! The auditorium will open 10 minutes before the show start time.

  • Seat allocation – where am I sitting?

    We offer all our shows on general admission (bar NewsRevue which has allocated seating). Where possible, our box office team will encourage a socially distanced layout. We’d like to thank you in advance for your co-operation here!

  • Concession tickets – what is classed as a concession?

    We offer concession tickets to all over 60’s, students, and equity card holders. Please note, you will be required to show proof of identity and/or a student or equity card if you have purchased or are looking to purchase a concession price ticket.

  • Refunds / Exchanges

    We do not offer refunds, however we can move your tickets to other performance dates or exchange them for a voucher of the same amount that can be used on other performances. If you would like to discuss your options, please email the team on mail@canalcafetheatre.com.

    Regrettably, our box office staff will not be able to offer any refunds or exchanges on the door and if necessary, they will hand you over to the management team to assist you with your query.

  • Can I re-sell my ticket?

    You are not permitted at any stage to re-sell a Canal Café Theatre ticket by your own means. This is law for all commercial and fringe theatres unless the theatre itself is working with a third-party ticketing company.

    If you would like to re-sell a ticket as a member of your party is no longer attending the show, please inform our box office staff on collection of your tickets.

    We will always look re-sell ticket on a sold-out performance and if successful, you will be informed of this via email in the following week. We will then be in touch if a refund is possible.

    However, we are unable to guarantee a re-sale at any point and please note, that our box office staff are not permitted to issue you a refund on the door if a re-sale has taken place.

  • Food / Drink – can I have a drink during the show?

    You are welcome to purchase a drink at the bar upon arrival and take this up to the theatre to enjoy throughout the performance.

    No food is permitted in the auditorium.

    Please see our ABOUT page for more information.

  • Timings – what is our late comers’ policy?

    Our box office team will be available for the first 15 minutes once a show has begun however, if you are going to be later than 15 minutes, please let our box office team know in advance by emailing mail@canalcafetheatre.com.

  • Trying to contact the team?

    Our team are in office on Monday – Friday between 12pm – 6pm. However, please note that we are a very small team, and therefore things like illness and meetings take us away from our computers! If you have been unable to reach us , please don’t hesitate to email us again at mail@canalcafetheatre.com and we will endeavor to get back to you as quickly as possible.

    For any immediate queries, please call us on 0207 289 6054.