CONTACT

Do I need to collect my tickets on arrival?

All our tickets are now digital. When you book your ticket, you will receive a booking confirmation. This is your ticket.

Please ensure you have the barcode and/or confirmation email available to be seen by a member of our team upon arrival. There is no need to print this – please use your phone or tablet!

The auditorium will open 10 minutes before the show start time.

Refunds & Exchanges

We do not offer refunds, however we can move your tickets to other performance dates or exchange them for a voucher of the same amount that can be used on other performances. If you would like to discuss your options, please email the team on mail@canalcafetheatre.com.

Regrettably, our box office staff will not be able to offer any refunds or exchanges on the door and if necessary, they will hand you over to the management team to assist you with your query.

Accessibility

Unfortunately, the theatre has no step-free access.

The theatre is up a flight of stairs with 21 steps, with a handrail. There is a short turn to the right at the top the stairs.

For anyone who has mobility issues, we are very happy to allow people into the space slightly before the rest of the auditorium so they can make their way into the theatre safely and without feeling rushed – we request that audience members contact us in advance so we can make our staff aware.

The only bar and bathrooms in the building are downstairs in the pub. There are separate male and female bathrooms and a disabled toilet, which can only be accessed upon request from the bar staff.