COVID RULES

Access – how many stairs?

The theatre is up a flight of stairs with 21 steps. There is a handrail along the left side of the stairs. There is a short turn to the right at the top the stairs.

Memberships – What is a membership card?

For licensing reasons all theatre patrons are required to have a membership card for the additional cost of £1.50 on your first visit. Patrons who do not purchase a membership card with their ticket at the time of their online booking and do not present one at the door will be required to pay for a new one when collecting their tickets.

Please note, memberships are allocated per customer not per group. You must be able to present a membership card each for all tickets purchased under the Members Adult title.

Ticket collection – Do I need to collect my tickets on arrival?

When you book your ticket, you will receive a booking confirmation. This is not your ticket. You must collect your tickets from our box office when you arrive at the theatre. Our box office will open 30 minutes before the shows start time and you will be able to collect all your tickets and membership cards within this time.

Seat allocation – where am I sitting?

NewsRevue – This is an allocated seating performance however as we are a cabaret style seating plan, you will be allocated a table number instead of a seat number. You are therefore welcome to sit in any seat on your assigned table.

Our tables range from 4 to 8 seats per table and there are no restricted viewpoints.

All other shows operate on a general admission basis and there will be no allocated tables and/or seats.

Concession tickets – what is classed as a concession?

We offer concession tickets to all over 60’s, students, and equity card holders. Please note, you will be required to show proof of identity and/or a student or equity card if you have purchased or are looking to purchase a concession price ticket.

Refunds / Exchanges

We are, unfortunately unable to offer any refunds or exchanges. Our box office staff will not be able to offer any refunds or exchanges on the door. If you believe you have exceptional circumstances and would like to discuss the possibility of either an exchange or refund, you are welcome to contact our management team on mail@canalcafetheatre.com.

Can I re-sell my ticket?

You are not permitted at any stage to re-sell a Canal Café Theatre ticket by your own means. This is law for all commercial and fringe theatres unless the theatre itself is working with a third-party ticketing company.

If you would like to re-sell a ticket as a member of your party is no longer attending the show, please inform our box office staff on collection of your tickets.

We will always look re-sell ticket on a sold-out performance and if successful, you will be informed of this via email in the following week. We will then be in touch if a refund is possible.

However, we are unable to guarantee a re-sale at any point and please note, that our box office staff are not permitted to issue you a refund on the door if a re-sale has taken place.

Food / Drink – can I have a drink during the show?

You are welcome to purchase a drink in the Bridge House pub prior to the show and take this drink into the theatre with you however we ask that no food is eaten during the show.

Drinks are permitted in the auditorium in glass – no plastic is necessary.

Timings – what is our late comers’ policy?

Our box office will remain open for 15 minutes once a show has begun if tickets are still available for purchase. If you are any later than 15 minutes, we will be unable to permit you into the show.

Trying to contact the team?

Our office hours are Monday – Friday 12 – 6pm. However, please note that we are a very small team, and therefore things like illness and meetings take us away from our desk! If you have been unable to reach us by phone, please don’t hesitate to email us at mail@canalcafetheatre.com and we will endeavour to get back to you as quickly as possible.